FAQ

Product-related

No, our products are not tested on animals. Yes, our products are vegan. No animal parts nor animal-derived substances are used in our products.

  • Certificate of NOT (regulatory notification) issued by National Pharmaceutical Regulatory Authority of Malaysia
  • Certificate of porcine DNA-free from JAKIM accredited laboratory
  • Quality Control Certification for physical appearances (color, smell and texture), accelerated stability test in both extreme and room temperatures and microbiological tests.
  • Concentration Analytical Certificate for the active ingredient
  • Certificate of Free From Harmful Chemical PFAS

Yes you can use them together. Proxylane works on different targets and has separate mechanism of action to increase the glycosaminoglycans in the skin for anti aging effect, not the same as neither retinol, peptide, tretinoin nor other actives. It is recommended to use our product as the base first.

Yes, you can use the product on the eyelids. The ingredients of the product are not irritating to the eyes.

Yes, you can apply the product before concealer or makeup. Due to the high concentration of Proxylane, the skin may feel sticky initially if the amount of cream used is more than a pea size. Gently pat the cream in and allow a minute or two for absorption before applying concealer or makeup.

No, the product does not contain paraben. We use silicone in 1% as part of the formulation for viscosity and to emulsify the product to keep it stable.

No, the product does not have any additive scent nor fragrance. 

No, the product does not contain any known allergens.

The product is white in color. We do not add any color additives. 

Our face cream is lightweight in texture, watery and non greasy yet highly moisturizing, rich yet smooth to spread with ease.

Although our product is compatible to use for all skin types, it is advisable to do a patch test to check for your skin reaction initially for new users with sensitive skin. Medical skin conditions like atopic dermatitis are not advisable to use this product when the skin is flared up or broken.

We have two cases of breakouts when our product was used in the early twenty years old young ladies although we cannot be sure whether it was due to pms or the product. However as always, do a patch test first to check your skin reaction if you are unsure.

Firstly wash your face with your usual cleanser. If you use facial toner or serum to prep your skin, apply this product after your facial toner or serum. Pat this product in and continue with your makeup and sunscreen on top of this product.

You should apply this product after cleansing your face.

You should apply this product twice a day for best results.

The moisturizing effect of the product can plump up fine lines in a few days. You should continuously use this product for at least 3 to 4 weeks, which is the regular skin turnover duration, to see best anti aging results. As with most skincare products, it can also take up to three months. Be patient and give the product time to work.

Apply a small amount (pea size) to your inner forearm. Repeat this twice a day for four to five days. If your skin looks normal — free of redness, itch, and other reactions — you can apply it to your face.



Applying the product twice a day in a regular amount, this bottle will last at least 3 weeks, usually 4 weeks.

People with signs of skin aging should use this product, which may benefit their skin by enhancing the skin’s natural production of hyaluronic acid and other GAGs besides strengthening the dermal-epidermal junction and indirectly stimulating collagen in the dermis.

The product is suitable for people from 25 years old with first signs of skin aging to people around 60 years old when skin collagen loss has reached almost half.

The product is for both women and men.

The product has been tested to be porcine DNA free.

Three years before being opened, and one year after the bottle is opened for use.

Currently our product is only available for online sale.

Orders & Shipping

We currently do not ship outside of Malaysia. Please drop us a mail at enquiry@xfactor-skincare.com, and we will be in touch with you very soon.

We accept all major domestic online banking, credit card payments (Visa & Master) and GrabPay.

All orders are processed for delivery within 3 days, and an additional 2 to 5 working days to reach you via our shipping partners depending on your location,

We offer free shipping on all orders within Malaysia.

You will receive an email notification with your tracking number once your order is out for delivery.

You will receive an email notification with your tracking number once your order is out for delivery.

All orders are final once payment is made. If you have any questions, do drop us a mail at enquiry@xfactor-skincare.com, and we will be in contact with you within 24 hours.

Please refer to our return policy here.

Please refer to our refund policy here.

Please contact us via WhatsApp within 24 hours for any order changes to be possible.

Yes, we do. You can reach us at enquiry@xfactor-skincare.com and we’ll be in touch!

Press & Partnership

You can reach us at enquiry@xfactor-skincare.com and we’ll be in touch!

Please register with us by filling up the form here. We’ll get back to you within 5 working days.

You can contact us at enquiry@xfactor-skincare.com and we’ll be in touch!

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Contact Us

Company Info

CEEXYLOSIDE TRADING (KT0535574-V)
13th Floor, Tower 4,
PFCC Jalan Puteri 1/2,
Bandar Puteri 47100 Puchong,
Selangor, Malaysia

Email

enquiry@xfactor-skincare.com

Contact

+603 8604 8130

WhatsApp (Text Messages Only)

+6016-352 3822